We are located at:

Miller Street Surgery
Miller Street
Newcastle Under Lyme
Staffordshire
ST5 1JD

We have two disabled car parking spaces at the front of the practice and a small staff car park located at the rear of the practice. There is also some car parking available outside the Quaker Meeting House. We are a short walk from several bus routes, namely the 11, 101, and 4/4A, as well as a 10-minute walk from Newcastle-under-Lyme Bus Station.

The practice is fully accessible to patients on the ground floor, with consultation rooms that have space for wheelchairs, buggies, and walking frames.

To contact the surgery please use the details below. Please note that our phone lines are busiest between 8:00am and 10:00am.

Our email address is for non-urgent non-clinical requests such as change of address notifications or requesting repeat prescriptions. We are not able to book appointment or offer advice over email.

Accessing general practice

You can access the practice using three methods:

• Physically coming into practice
• Calling us on 01782 711618
• Using our online service via AccuRx

Practice opening hours

The practice doors are open Monday to Friday, from 8:00am to 6:30pm, in line with national standards. Please note that appointments may not be available throughout this entire period, as some time is reserved for administrative tasks such as processing prescriptions and referrals.

Telephone Access

You can call the practice between 8:00am and 6:30pm, Monday to Friday, for medical advice and assistance.

From Monday to Wednesday and on Friday, between 6:00pm and 6:30pm, as well as on Thursday from 1:00pm to 6:30pm, calls are handled by our partners at the GP Federation.

After 6:30pm, patients will be advised to contact the NHS 111 service for further assistance.

Online Access

You can put a request to the practice during our opening hours via our partner software AccuRx – this software is nationally used across practices for putting written requests with the practice team.

A member of our team will review your submission and ensure it is actioned within the same working day. Please note this may be an initial response, as some queries may need to be discussed with a clinician before a full reply is provided.

This service is for non-urgent queries only, such as sick notes, medication or administrative requests. Online consults are reviewed and responded to Monday to Friday, 8:00am to 6:30pm (excluding weekends and bank holidays).

Extended Access

We can offer limited appointments at nearby central hubs both in and out of our core hours, usually until around 08:00 pm and on weekends. This service is called Extended Access. Our closest hubs are Basford House on Eturia Road and Bradwell Hospital on Talke Road.

These appointments are run by Doctors and Nurses and can be used for any acute issue and some routine procedures such as B12 injections or Cervical Screening. After your appointment, they will inform us of what was discussed and any further actions such as referrals or tests. You can request an Extended Access appointment by calling the surgery on 01782 711618

What to do when we are closed

Out of Hours Emergencies

When the practice is closed, there is an out of hours emergency medical service available at all times. This service is meant for urgent and emergency problems and should not be used to avoid the inconvenience of consulting during the day.  If you need out of hours help, you should telephone 111 which is a free-phone number nationwide. Trained staff located at the call control centre will handle your enquiry.  

On dialling 111 a team of fully trained advisers and experienced nurses will assess your condition and direct you to the local service that can help you best, when you need it. That could be your GP surgery, an out of hours GP, A&E, a local urgent care centre, emergency dentist or a late opening pharmacist. The 111 service is in operation 24 hours a day, 365 days a year.

You can find out more about 111 or access the service by going here

Remember the Out of Hours Service is for urgent problems only. Please do not contact the service for a second opinion or for anything which can wait until the next working day.

If you have a minor ailment, you could visit your local pharmacy who will be able to provide you with some help or signpost you onto the next available service.

f you require treatment for a new minor illness the nearest walk-in centre is located at Haywood Minor Injuries Unit, High Lane, ST6 7AG

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Mental Health Crisis?

You should call 999 or go to A&E if you, or someone you know, experiences a life-threatening medical or mental health emergency. These are cases where there is immediate danger to life or physical injury. A mental health emergency should be taken as seriously as a medical emergency. If you feel like you may be close to acting on suicidal thoughts or have seriously harmed yourself, you should call 999 or go to A&E directly if you need immediate help and are worried about your safety.

Other local services