FAQ

There are several options for you depending on the urgency of your medical needs. If you are suffering from a life threatening illness or medical emergency then please call 999 or attend the local A&E. 

If you require treatment for a new minor illness then you can attend the following walk in services:

  • Hanley Health and Wellbeing Service, Stafford Street, Hanley ST1 1LW
  • Haywood Minor Injuries Unit, High Lane, ST6 7AG
You can also call 111 and speak to NHS direct for clinical advice

For blood and urine tests we usually receive them within 5 working days. For hospital based tests such as X-Rays, Ultrasounds and MRI’s it can take up to 8 weeks for us to receive results.

If there is something that needs to happen such as an appointment or repeat test we will contact you by telephone or letter.

Letters from consultants and wards can take a while to be received depending on the number of patients under them at any one time. If you are concerned that it has not been sent then you can call the consultant and ask for a status update. Once we receive the letter we will act on any requirement and you will be contacted.

When a doctor refers you there may be several factors that contribute to length of time until you are seen. These can include; Further tests such as ECG’s, or clinical restrictions such as limited clinics.
Once you have been referred you will be contacted by our administrative team who will give you your log in details so you can book the appointment or to confirm the referral.


If you have any queries please feel free to contact us.

To book a travel vaccination consultation please come into the surgery where you can fill out a questionnaire will be passed to the nursing team. We will then contact you as soon as we can to advise you what vaccinations are required and if there is any charge.

Feel free to call the surgery where we can book you in with the relevant clinician and process any blood tests that are required.

For a new sick note (MED3) you are required to self certify for 7 days before we can issue one. These forms can be found here. If you currently have a long standing sick note that needs renewing there are some rules that we must follow:

  •  We cannot issue a sick note before the current one expires.
  • You may be required a review before it can be issued, this is at the doctors discretion
 
 

Private letters can take up to 5 full working days to be full processed.